Since 2017, Rentgrata’s been revolutionizing the rental experience by tapping into its greatest resource: residents.
By connecting prospects with residents, Rentgrata facilitates conversations that allow prospects to get their questions answered with lived-in experience and insights. Accelerated lead-to-lease is only the beginning—conversational data helps management companies understand what residents love, what can be improved, and how to keep residents satisfied and more likely to renew.
You can sign up for Rentgrata here on rentgrata.com. For our property management users, please request more information here in order to set up an account.
As a resident, you can access Rentgrata and your messages through rentgrata.com. Once signed up, you can also respond via text—your phone number stays private, and conversations are routed through a masked number, similar to ride-share or short-term rental platforms. Simply wait for potential neighbors to message you, respond thoughtfully, and share your experience—you might even earn rewards when new neighbors move in. If you’re searching for a new apartment, you can message residents on rentgrata.com or through a property’s Rentgrata Messenger on its website. Conversations started via Rentgrata Messenger will seamlessly continue on rentgrata.com.
If you are a renter or a property management user and experience an issue regarding your account, go to help.rentgrata.com. For questions regarding reward eligibility or payment, please contact the property management team.
If you are a current resident or looking for a new apartment, Rentgrata is free!
Rentgrata only shares your first name, residency details (e.g., "1 Bedroom"), selected likes/interests, and an optional profile picture with potential neighbors. Your full name, contact info, unit number, and phone number are never shared. Texts are sent via masked SMS to protect your privacy.We recommend adding a profile picture to show you're a real person, not a chatbot, though it's not required. Rentgrata aims to foster an open and friendly community; if you ever feel uncomfortable, you can contact us at hello@rentgrata.com, or block their ability to message you from your profile here.
Your community’s management team is responsible for letting you know if you will be earning a reward when a new neighbor moves Your property’s management team will notify you if you earn a reward when a new neighbor moves in, typically via emails generated by Rentgrata. Rewards are paid 30–90 days after the new resident's lease starts. You may not be eligible if the prospective renter messaged more than two residents and you were not one of the first two to respond, if your response was not helpful, if the renter used an apartment locator or broker, or if they applied to the property before chatting with you. Rewards may also be split among residents who respond. Additionally, rewards cannot be combined with other incentives offered by your community, are only issued to current residents, and are subject to change. For questions or concerns, contact your management team or email hello@rentgrata.com.
Your property’s management team is responsible for paying out your rewards when you are eligible for them. Please reach out to them directly or to hello@rentgrata.com if you are ever concerned about the status of your rewards payout.
We encourage responsiveness on Rentgrata to be in a timely manner. If in three consecutive instances you do not respond to a message from a prospect within 24 hours, your active status as a resident of your community will be removed from your Rentgrata profile and you will no longer appear on your property’s Rentgrata Messenger resident list. If you'd like for your residency to become active once more, log in to your account and agree to our terms of responsiveness to move forward.
Rentgrata and its property management users have the right to remove users at any time. If you have any concerns about this, please refer to our Terms of Use.
Whether you are a current resident or looking for a new apartment, Rentgrata is free to use for renters!
You can start a conversation with a resident by going directly to the community’s website and using Rentgrata Messenger that appears on the homepage.
Rentgrata protects your privacy by never sharing your full name, contact information, unit number, or phone number. Only your first name, selected profile details (e.g., "1 Bedroom"), likes, interests, and optional profile picture are visible to potential neighbors. While a profile picture is optional, we recommend adding one to show there’s a real person behind the conversation. Messages are sent via masked SMS for added security. Rentgrata fosters an open, friendly community; if you ever feel uncomfortable, contact us at hello@rentgrata.com, or block their ability to message you from your profile here.
Your community’s management team is responsible for letting you know if you will be earning rewards when a new neighbor moves in. Please reach out to them directly or to hello@rentgrata.com if you are ever concerned about the status of your rewards eligibility.
You may not qualify for a move-in bonus if you used an apartment locator or broker, or if you applied to the property before chatting on Rentgrata. If your property’s management provides reasons for ineligibility, Rentgrata will share this with you. Bonuses cannot be combined with other offers and are limited to one per lease (or unit in student housing). Rewards are only issued to current residents, valid for a limited time, and subject to change. Contact your property’s management team for details.
Your community’s management team is responsible for paying out your rewards when you are eligible for them. Please be patient—rewards are typically paid 30-90 days following your lease start date. Please reach out to them directly or to hello@rentgrata.com if you are ever concerned about the status of your rewards payout.
Rentgrata is not able to reveal why your application for a particular property was denied. You may reach out to the property management team directly if you have any concerns about this.
Rentgrata and its property management users have the right to remove users at any time. If you have any concerns about this, please refer to our Terms of Use.
Rentgrata empowers property management teams with actionable renter insights, helping you understand what prospects and residents value most. Engage your current residents, encourage authentic conversations, and boost lead-to-lease conversion rates. By adding Rentgrata Messenger to your website, you’ll convert more traffic, connect with more prospects, and gain valuable feedback from residents—all while driving more leases.
Higher conversion rates mean greater leasing efficiency and reduced spend on other, less effective marketing options. Property management companies using Rentgrata are seeing on average a lead-to-lease conversion rate of 36 percent. We help your residents and incoming residents feel more engaged and excited about your community due to the ability to talk to one another through Rentgrata Messenger and earn rewards. Don’t just take it from us—plenty of our clients are in the NMHC Top 50.
Rentgrata is a subscription-based service. Monthly pricing varies based on property size. There is a one-time implementation fee. To learn more about our rates, please request more information here.
Property managers get access to a dashboard that tracks prospect progress, monitors rewards, and provides insights into what renters value most. Rentgrata Messenger is simple to add to your property’s website, and once a resident signs up, you’re ready to go. Prospects can also send guest card information directly to your leasing team through Rentgrata Messenger, even if they haven’t messaged a current resident yet.
The Rentgrata Manager dashboard simplifies lead tracking and reward management. You can monitor the status of your Rentgrata leads, identify which residents and prospects qualify for rewards, pay out those rewards, and gain actionable insights into what your prospects and residents value most at your property. The dashboard also allows you to mark rewards as paid once distributed, seamlessly integrating with the methods you already use for your resident reward program. This streamlined process helps you stay organized, maximize engagement, and turn insights into actionable strategies for your community.
Once your Rentgrata Manager dashboard has been activated and Rentgrata Messenger has been installed, we will send along customized marketing collateral for you to send to your residents via email, text, and social media.
